Frequently Asked Questions

Choose a Private Tour if you would like to select one of our existing itineraries and travel privately with your own family or friends. Choose a Tailor-made Itinerary if you would like us to design your journey from the ground up according to your budget, travel dates, interests and preferred pace. Choose a Private Charter if you already have an itinerary or destinations in mind and only require a private vehicle and professional driver-guide. Choose a Camping Tour if you would like a private camping experience centred around tents, outdoor activities and shared participation within your own group. Camping Tours are part of our Private Tour range, with additional camping-specific arrangements.

To help us assess your requirements accurately and prepare a suitable quotation, please provide your preferred travel dates, number of travel days, number of adults and children, room configuration, budget, preferred regions, flight details, number and size of luggage items, and any dietary, mobility or special assistance requirements. The more complete the information, the more effectively we can recommend the most suitable service.

The usual process is: submit an enquiry form, discuss your requirements with one of our travel consultants, receive recommendations or a written quotation, confirm availability, accept the quotation and make the required payment, and then receive your formal booking confirmation. For a Tailor-made Itinerary, the itinerary-design process is completed first, followed by the booking of accommodation, transport, activities and other services.

We recommend completing your enquiry and booking at least 35 days before departure. For school holidays, festivals, wildflower season, Christmas, Lunar New Year and other peak travel periods, we recommend contacting us earlier. Enquiries made within 35 days of departure are still welcome, but all arrangements are subject to driver-guide, vehicle, accommodation and activity availability, and some services may no longer be available.

Payment requirements depend on the type of service and the written quotation issued for your booking. Some regular tour products or charter services may require full payment upon confirmation, while private multi-day tours or tailor-made journeys may use a deposit-and-balance arrangement. Your formal quotation and invoice will clearly state the amount due, payment deadlines and applicable terms.We accept major credit cards and bank transfers. Processing fees may apply to certain payment channels, and any bank charges associated with international transfers are payable by the sender. Please only use the payment details provided on an official invoice or in our formal payment instructions.

All changes or cancellations must be submitted in writing by email or WhatsApp. Under our current general terms, services booked directly with G.T.A. Perth Travel are subject to the following cancellation charges: 10% of the total tour price when cancelled 35 days or more before departure; 50% when cancelled fewer than 35 days but at least 21 days before departure; and 100% when cancelled fewer than 21 days before departure. No refund is available for no-shows or failure to join the booked service.For a confirmed booking, changes requested 35 days or more before departure are generally subject to an AUD 100 administration fee per change, in addition to any supplier charges or non-refundable costs. Certain products or third-party booking platforms may have different conditions. If there is any difference, the accepted written quotation, invoice and applicable Terms & Conditions for your booking will take precedence.

We strongly recommend that all guests purchase suitable and comprehensive travel insurance as soon as their booking is confirmed. G.T.A. Perth Travel holds AUD 10 million in public liability insurance, but this does not replace a guest's personal travel insurance. Your policy should be appropriate for your individual circumstances and may need to cover medical expenses, accidents, emergency assistance and repatriation, trip cancellation or curtailment, luggage and valuables. Each guest is responsible for reading the policy wording and ensuring the cover is suitable for their journey.

We are a locally based Western Australian tour operator. We arrange appropriately licensed drivers, commercial tour vehicles, pre-departure vehicle checks, driver fatigue-management procedures and emergency protocols in accordance with applicable requirements. Satellite communication and tracking equipment may be used for remote-area journeys where appropriate. Safety arrangements may be adjusted according to the route, activity and conditions on the day, and all guests must follow the driver-guide's safety instructions.

We primarily provide ground travel services within Western Australia, including itinerary planning, private tours, charter transport, accommodation, attractions and activity arrangements. International and domestic Australian airfares are generally not included. Guests are also responsible for ensuring that their passports, visas and entry documents are valid. If you would like your ground arrangements designed around your flights, please provide your flight details when making an enquiry.

We can communicate in Cantonese, Mandarin and English. Each booking is managed by our team through shared company communication channels and a central booking record. Depending on the time and stage of your booking, you may receive replies from a travel consultant, manager or company representative. If required, we can also arrange a phone call or Google Meet before departure so you can confirm the itinerary details with the relevant team member or driver-guide.

No. We do not charge or request tips. If you are happy with our service, a genuine comment, review or simple thank-you is already greatly appreciated by our team.

Yes, depending on the type of service. Private tours are generally priced based on a minimum of four guests. Groups of one to three may still book, but the minimum four-person charge may apply. Accommodation or tent arrangements will depend on the group configuration and the terms of the relevant product.