Terms & Conditions

3. Booking Cancellations and Amendments Policy [Updated 13th September, 2025]​

​3.1 Cancellations by the Operator

GTA, Goods and Tourism of Australia reserves the right to cancel a tour, amend itineraries, change carriers, or apply surcharges without notice at any time.

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We may cancel a trip at any time prior to departure if it is not viable to operate due to:

• Severe weather, natural disasters, or road closures;
   

• Terrorism, political instability, or public health concerns;
   

• Other external events beyond the operator’s control.
   

If we need to cancel a tour or service, we will make every effort to offer a suitable alternative, such as transferring amounts paid to an alternative departure date. If no alternative is available, a full and prompt refund will be provided.

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3.2 Minimum Passenger Numbers

Our departures may be subject to minimum passenger numbers. If minimum numbers are not met, GTA, Goods and Tourism of Australia reserves the right to offer a suitable alternative (e.g., transferring amounts paid to another date). If no alternative is available, a full refund will be provided.

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3.3 Cancellations by the Customer

Cancellations must be made in writing (via email).

These Cancellation Terms only apply to bookings made directly with GTA Perth Travel on this site. Third parties such as booking agents and travel agents will each have their own cancellation policies, which may differ. For more information, please contact your point of purchase.

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As we incur costs from the time we confirm your booking, cancellation charges will apply as follows:

• 45 days or more before departure: 10% of the total booking cost
   

• 45–21 days before departure: 50% of the total booking cost
   

• Less than 21 days before departure: 100% of the total booking cost
   

No refunds will be provided in the event of a no-show or failure to join the tour.

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3.4 Amendments / Changes by the Customer

Customers may request changes to their booking, including (but not limited to):

• Rescheduling to an earlier or later tour date;
   

• Adding or removing participants;
   

• Adding optional services or upgrades;
   

• Adjusting booking details.
   

Such changes are accepted at any time, subject to availability, and will incur an administrative fee of AUD 100 per change.

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If a customer chooses to cancel their booking instead of rescheduling or modifying it, the request will be treated under the Cancellation Policy (Section 3.3).

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4. Passenger Responsibilities

4.1 Compliance with Instructions

All passengers must comply with the directions of the operator, driver, and/or tour guide at all times. Non-compliance may result in termination of travel without refund.

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4.2 Fitness to Travel

Passengers are responsible for ensuring they are physically fit to participate in the chosen tour. Some activities may involve hiking, outdoor cooking, or other physical challenges.

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• If you have mobility concerns or pre-existing health conditions, we strongly recommend speaking with your doctor before booking.
   

• Please inform us of any relevant conditions before travel, so we can offer the right support.
   

• All travellers must complete an online check-in, including a mandatory ‘Fit for Travel’ declaration, at least 24 hours before departure. This confirms you are free from illness and physically able to join the tour.
   

The operator accepts no liability for medical conditions or requirements of passengers. Safety is our top priority.

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4.3 Flovours of Western Australia Tours

 Some tours include food and wine tasting experiences at wineries or restaurants.​

• Alcohol consumption is entirely voluntary. Customers must drink responsibly and only according to their own health conditions.
   

• Customers are fully responsible for managing their own alcohol intake and must not exceed their personal limits.
   

• Any food allergies or dietary restrictions must be disclosed to the operator at the time of booking, and no later than 48 hours before departure. While reasonable efforts will be made to accommodate requests, the operator cannot guarantee that all dietary needs will be met.
   

• The operator accepts no liability for illness, allergic reactions, or consequences of alcohol consumption where customers have not provided accurate information in advance.

 

4.4 Conduct

The operator reserves the right to refuse boarding, or remove any passenger from the vehicle, whose behaviour is deemed unsafe, illegal, disruptive, or offensive to others. No refund will be issued in such cases.

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4.5 Camping Tours – Shared Responsibilities

• Passengers are expected to take an active role in camping activities (e.g., pitching tents, preparing meals). The tour leader will assist, but customers are responsible for hands-on participation.
   

• Due to environmental factors and natural depreciation, the camping equipment provided during tours may differ slightly from the photos shown in promotional materials.
   

• Vehicles will operate only during daylight hours (between sunrise and sunset). Driving at night is strictly prohibited except in emergencies, as night driving is not covered by commercial tourism insurance policies.

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5. Luggage and Personal Belongings

5.1 Luggage Restrictions
Passengers must ensure baggage adheres to size and weight restrictions communicated by the operator.

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5.2 Personal Items
All personal effects remain the responsibility of the passenger. The operator accepts no liability for loss, theft, or damage to baggage or belongings, however caused.

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6. Travel Insurance

Travel insurance is strongly recommended. Customers are responsible for obtaining coverage for cancellations, medical expenses, personal injury, property loss, or other unforeseen circumstances. GTA, Goods and Tourism of Australia will not be liable for any costs arising that would otherwise have been covered by such insurance.

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7. Special Requests

The operator will make every reasonable effort to accommodate special requests (e.g., dietary requirements, accessibility needs). However, these cannot be guaranteed and do not form part of the booking contract.

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It is the customer’s responsibility to notify us of any food allergies or dietary restrictions at the time of booking. Failure to do so may result in limited or no alternative meal options during the tour.

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8. Liability & Indemnity

8.1 General Limitation
GTA, Goods and Tourism of Australia shall not be liable for any loss, damage, injury, accident, delay, or other event suffered by passengers or their property, except where directly caused by the operator’s proven negligence.

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8.2 Third-Party Services
The operator makes arrangements with third-party providers (accommodation, restaurants, ferries, cruises, activity operators, etc.). We are not liable for the acts, omissions, or negligence of these third parties.

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8.3 Indemnity
Passengers agree to indemnify and hold harmless GTA, Goods and Tourism of Australia, its employees, and contractors against all actions, claims, losses, and expenses arising from their participation in our tours, except where such loss is caused by the operator’s negligence.

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9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Western Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.

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10. Equipment & Depreciation
Due to environmental factors and natural wear and tear, the actual camping equipment provided during your tour may differ slightly from the photos shown in promotional materials.

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​REMARKS

• GTA, Goods and Tourism of Australia reserves the right to amend these Terms & Conditions at any time without notice.

• In the event of any conflict between the English version and any translated version of these Terms & Conditions, the English version shall prevail.