Terms & Conditions

3. Payment Terms, Cancellations and Amendments Policy  [Updated 21st April, 2026]​

3.1 Payment Terms (Regular Tours & Charter Services)

No deposit is required. Full payment is required at the time of booking to secure participation and confirm all arrangements.

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Customers are strongly advised to complete their booking at least 35 days prior to departure. Bookings made within this period are subject to availability and may be declined at the Operator’s discretion.

 

3.2 Cancellations by the Operator

G.T.A. Perth Travel reserves the right to cancel a tour or service, amend itineraries, change carriers, or apply surcharges at any time.

A tour or service may be cancelled prior to departure if it is not viable to operate due to:

• Severe weather, natural disasters, or road closures

• Terrorism, political instability, or public health concerns

• Other external events beyond the operator’s reasonable control

In such cases, the operator will make reasonable efforts to offer a suitable alternative, such as transferring the booking to another date. If no alternative is available, a full refund will be provided.

 

3.3 Minimum Passenger Numbers

Our departures may be subject to minimum passenger numbers. If minimum numbers are not met, GTA, Goods and Tourism of Australia reserves the right to offer a suitable alternative (e.g., transferring amounts paid to another date). If no alternative is available, a full refund will be provided.

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3.4 Cancellations by the Customer

All cancellations must be made in writing via email or WhatsApp.

These cancellation terms apply only to bookings made directly with G.T.A. Perth Travel. Bookings made through third parties, including travel agents or booking platforms, are subject to their respective cancellation policies, and customers should contact their original point of purchase for further details.

As operational and supplier costs are incurred upon booking confirmation, cancellation charges will apply. 

Where a cancellation is made 35 days or more before departure, 10% of the total booking cost will be charged. 

Where a cancellation is made between 35 and 21 days before departure, 50% of the total booking cost will be charged. 

Where a cancellation is made less than 21 days before departure, 100% of the total booking cost will be charged.

 

No refunds will be provided in the event of a no-show or failure to join the tour.

 

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3.5 Amendments / Changes by the Customer (Regular Tours & Charter Services)

Customers may request changes to their booking, including (but not limited to):

• Rescheduling to an earlier or later tour date;

• Adding or removing participants;

• Adding optional services or upgrades;

• Adjusting booking details.

All amendment requests are subject to availability and confirmation by G.T.A. Perth Travel.

Once a booking has been confirmed, any amendment requested 35 days or more prior to the scheduled departure date will incur an administration fee of AUD 100 per change. 

All insurance premiums and amendment charges are strictly non-refundable.

Amendment requests made within 35 days of departure may be subject to additional charges, supplier penalties, or may not be permitted, depending on the nature of the request and supplier conditions.

If a customer chooses to cancel their booking instead of proceeding with an amendment, the request will be processed in accordance with the Cancellation Policy under Section 3.4.

 

​3.6 Tailor-Made Itinerary (Customised Travel Services)

For customised or tailor-made travel services:

3.6.1 Booking & Payment Structure

For customised or tailor-made travel services, once the itinerary and total cost are confirmed, 65% of the total cost must be paid within 48 hours in order for the operator to proceed with all necessary bookings, including accommodation, transportation, activities, and tickets.

The remaining 35% balance must be paid at least 14 days prior to departure. In cases of urgent timelines or special circumstances, full payment may be required in a single instalment.

 

3.6.2 Itinerary Planning Fee

The itinerary planning fee is strictly non-refundable. As a gesture of goodwill, the planning fee will be deducted from the total trip cost upon confirmation of the booking.

 

3.6.3 Itinerary Development and Revisions

The initial itinerary will be delivered within 48 hours after payment has been received.

Customers are entitled to unlimited revisions within a period of 7 days from the delivery of the first draft. After this 7-day revision period, any further amendments will incur an administration fee of AUD 100 per change.

 

3.6.4 Cancellation for Tailor-Made Services

In the event of cancellation, the itinerary planning fee will not be refunded. Any confirmed bookings, including but not limited to accommodation, transportation, activities, or tickets, will be subject to the respective cancellation terms and conditions of the relevant suppliers, and any applicable charges will be passed on to the customer.

 

3.6.5 Booking Confirmation

All bookings are subject to payment confirmation and availability of services. The operator will conduct final confirmations prior to departure to ensure all arrangements are in place and to provide a smooth travel experience.

 

3.7 Customer Acknowledgement

By confirming a booking, customers acknowledge and accept that all payments, cancellation charges, amendment fees, and itinerary conditions are governed by this Section 3, and agree to comply with the terms set out above.

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4. Passenger Responsibilities

4.1 Compliance with Instructions

All passengers must comply with the directions of the operator, driver, tour leader, and/or guide at all times. Failure to comply may result in refusal of service or termination of travel without refund.

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4.2 Fitness to Travel

Passengers are responsible for ensuring they are physically fit to participate in the chosen tour. Some activities may involve hiking, outdoor cooking, or other physical challenges.

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• If you have mobility concerns or pre-existing health conditions, we strongly recommend speaking with your doctor before booking.
   

• Please inform us of any relevant conditions before travel, so we can offer the right support.
   

• All travellers must complete an online check-in, including a mandatory ‘Fit for Travel’ declaration, at least 24 hours before departure. This confirms you are free from illness and physically able to join the tour.
   

The operator accepts no liability for medical conditions or requirements of passengers. Safety is our top priority.

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4.3 Food, Wine Tasting & Alcohol Consumption (All G.T.A. Tours & Charter Services)

Some tours may include food and wine tasting experiences at wineries, restaurants, or other venues.

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• Participation in alcohol consumption is entirely voluntary. Customers must consume alcohol responsibly and in accordance with their own health conditions.

• Customers are fully responsible for monitoring their own alcohol intake and must not exceed their personal limits.

• Any food allergies, intolerances, or dietary restrictions must be disclosed to the operator at the time of booking, and no later than 48 hours prior to departure. While reasonable efforts will be made to accommodate such requests, the operator cannot guarantee that all dietary requirements will be met.

• The operator accepts no liability for illness, allergic reactions, or consequences arising from food consumption or alcohol intake where customers have failed to provide accurate or timely information.

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4.4 Conduct

The operator reserves the right to refuse boarding, or remove any passenger from the vehicle, whose behaviour is deemed unsafe, illegal, disruptive, or offensive to others. No refund will be issued in such cases.

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4.5 Camping Tours – Shared Responsibilities

4.5.1 Passengers are expected to take an active role in camping activities (e.g., pitching tents, preparing meals). The tour leader will assist, but customers are responsible for hands-on participation.
 

4.5.2 Due to environmental factors and natural depreciation, the camping equipment provided during tours may differ slightly from the photos shown in promotional materials.
 

4.5.3 Vehicles will operate only during daylight hours (between sunrise and sunset). Driving at night is strictly prohibited except in emergencies, as night driving is not covered by commercial tourism insurance policies.

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4.6 Vehicle Operation & Driving Restrictions (All Tours & Charter Services)

4.6.1 For safety and insurance compliance, tour vehicles operate only during daylight hours, defined as between sunrise and sunset.

 

4.6.2 Driving at night is strictly prohibited except in emergency situations. Customers acknowledge that night driving is not covered under commercial tourism insurance policies.

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4.7 Accommodation Arrangement & Room Sharing Policy

4.7.1 Accommodation Availability & Substitution

All accommodation arrangements are subject to availability. G.T.A. Perth Travel makes reasonable efforts to secure accommodation as described; however, specific accommodation properties, room types, or locations are not guaranteed.

 

During peak seasons, special events, or due to supplier limitations, accommodation availability may be restricted.

4.7.2 Right to Substitute Accommodation

Where the originally planned accommodation cannot be confirmed, G.T.A. Perth Travel reserves the absolute right to substitute accommodation with an alternative of a similar standard, without prior notice.

 

Such substitution shall not constitute a material change to the tour and shall not give rise to any right to refund, compensation, or claim.

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4.7.3 Room Occupancy & Sharing Requirement

Unless single occupancy accommodation is expressly selected, confirmed in writing, and paid in full, two passengers shall be required to share one room.

 

Passengers may be required to share accommodation with another passenger of the same gender, including someone they do not know.

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4.7.4 Single Occupancy (Single Room) Policy

Passengers requesting single occupancy accommodation will be required to pay a single-room surcharge, the amount of which shall be determined by the tour type, accommodation provider, and season.

 

Single occupancy is subject to availability and confirmation and is not guaranteed.

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4.7.5 Room Allocation Authority

G.T.A. Perth Travel retains the sole and final discretion to determine and allocate room types, rooming configurations, and accommodation assignments.

 

Room allocation decisions are final and not subject to dispute.

 

4.7.6 Gender or Passenger Number Imbalance

In cases where gender or passenger number imbalance prevents shared accommodation (including but not limited to uneven gender ratios), an additional room or single occupancy accommodation may be required.

 

Any resulting additional accommodation costs must be borne by the affected passenger(s).

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4.7.7 Responsibility for All Additional Accommodation Costs

Any accommodation-related costs arising from room requests, room reallocation, gender requirements, passenger number configuration, or personal preferences shall be entirely the responsibility of the passenger.

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4.7.8 Images, Names & Descriptions Disclaimer

Accommodation images, names, descriptions, and representations appearing on websites, itineraries, or marketing materials are for reference only and do not form part of the contractual agreement.

 

Actual accommodation may differ in layout, décor, facilities, or branding.

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4.7.9 No Refund, Compensation or Claims

No refund, compensation, credit, or claim shall be payable in respect of:

 

• Accommodation substitution

• Room sharing arrangements

• Room reallocation

• Changes to accommodation names, properties, or facilities

 

Provided accommodation of a similar standard is supplied.

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5. Charter Services

5.1 General

G.T.A. Perth Travel provides private charter services tailored to individual customer requirements. All charter services are conducted on a private basis, regardless of the number of travellers.

For groups of 10 persons or more, separate quotations may apply and must be confirmed in writing.

 

Customers acknowledge that all charter services are subject to:

• Australian transport laws

• Fatigue management regulations

• Insurance limitations

and agree to comply with any required operational adjustments.

 

5.2 Working Hours & Legal Compliance

In accordance with Australian commercial driving regulations and fatigue management requirements, the maximum working hours for driver-guides shall not exceed 12 hours per day.

If the confirmed itinerary exceeds 12 hours, this may require:

• Adjustment of daily itinerary or schedule

• Modification of routes or attractions

• Additional charges, subject to legal and operational approval

All arrangements must comply with applicable regulations, including:

• WorkSafe WA fatigue management guidelines

 

5.3 Mandatory Rest Breaks

For safety compliance, drivers are required to take:

• A 15–30 minute break every 2–3 hours during operation

Customers acknowledge and accept that such breaks are mandatory and cannot be waived.

 

5.4 Operating Hours Restrictions

Due to insurance and safety requirements:

• Daily operations must not exceed 12 driving hours

• In regional Western Australia, services may only operate between 7:00 AM and 7:00 PM

Night driving is strictly prohibited except in emergencies.

 

5.5 Pricing & Quotation

• Charter pricing varies based on destination, duration, travel type, and purpose

• All pricing provided prior to booking is indicative only

• Final pricing must be confirmed in writing

Customers are encouraged to contact us via WhatsApp or Email for a free quotation enquiry.

 

5.6 Accommodation Requirements (Outside Perth Metropolitan Area)

Where charter services require overnight stays outside the Perth metropolitan area:

• Customers must arrange and provide accommodation for staff

• As a minimum requirement, staff accommodation must be:

  • Located at the same address as the guests’ accommodation

  • Of a reasonable and safe standard

Failure to comply may result in itinerary adjustments or additional charges.

 

5.7 Staff Meal Allowance

For services outside the Perth metropolitan area:

• A daily meal allowance of AUD $75 per staff member will apply

• This covers three meals per day

 

5.8 Additional Charges

Additional charges may apply for:

• Extended hours beyond legal limits

• Language requirements outside English, Cantonese, or Mandarin

• Special operational requirements

Passengers are also responsible for all applicable surcharges and additional expenses incurred during charter services, including but not limited to:​​

• Meals and beverages for passengers and tour leader (領隊)

• Accommodation-related surcharges for passengers and tour leader (領隊)

• Venue entry fees not expressly included in the charter agreement

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All such costs are payable by the customer unless explicitly included in the agreed charter quotation.

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5.9 Pricing Disclaimer

All charter pricing:

• Is based on Western Australia commercial transport standards

• May vary depending on:

  • Vehicle provider

  • Travel distance

  • Duration

  • Seasonal demand

Customers acknowledge that unusually low market pricing from third parties may involve service or compliance risks.

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6. Luggage and Personal Belongings

6.1 Luggage Restrictions
Passengers must ensure baggage adheres to size and weight restrictions communicated by the operator.

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6.2 Personal Items
All personal effects remain the responsibility of the passenger. The operator accepts no liability for loss, theft, or damage to baggage or belongings, however caused.

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7. Travel Insurance

Travel insurance is strongly recommended. Customers are responsible for obtaining coverage for cancellations, medical expenses, personal injury, property loss, or other unforeseen circumstances. GTA, Goods and Tourism of Australia will not be liable for any costs arising that would otherwise have been covered by such insurance.

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8. Special Requests

The operator will make every reasonable effort to accommodate special requests (e.g., dietary requirements, accessibility needs). However, these cannot be guaranteed and do not form part of the booking contract.

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It is the customer’s responsibility to notify us of any food allergies or dietary restrictions at the time of booking. Failure to do so may result in limited or no alternative meal options during the tour.

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9. Liability & Indemnity

9.1 General Limitation
GTA, Goods and Tourism of Australia shall not be liable for any loss, damage, injury, accident, delay, or other event suffered by passengers or their property, except where directly caused by the operator’s proven negligence.

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9.2 Third-Party Services
The operator makes arrangements with third-party providers (accommodation, restaurants, ferries, cruises, activity operators, etc.). We are not liable for the acts, omissions, or negligence of these third parties.

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9.3 Indemnity
Passengers agree to indemnify and hold harmless GTA, Goods and Tourism of Australia, its employees, and contractors against all actions, claims, losses, and expenses arising from their participation in our tours, except where such loss is caused by the operator’s negligence.

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10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Western Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.

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11. Equipment & Depreciation
Due to environmental factors and natural wear and tear, the actual camping equipment provided during your tour may differ slightly from the photos shown in promotional materials.

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12. General Customer Acknowledgment

By completing a booking, making payment, or confirming participation in any tour or service, passengers acknowledge that they have read, understood, and agreed to be bound by all of G.T.A. Perth Travel’s Terms & Conditions, including but not limited to tour arrangements, cancellation and amendment policies, accommodation arrangements, room sharing policies, and passenger responsibilities.

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​REMARKS

• GTA, Goods and Tourism of Australia reserves the right to amend these Terms & Conditions at any time without notice.

• In the event of any conflict between the English version and any translated version of these Terms & Conditions, the English version shall prevail.